Job Description: Bicycle Tour & Experience Guide

ABOUT US
Since 2004, Bonza Bike Tours has been one of Sydney’s top tourism experiences, ensuring every guest goes home with amazing memories of their time with us and their time in Sydney. We are a fun company with a mission to provide the most recognisable, unique and entertaining tours in Sydney. We place great value on customer service and understand the importance of building strong, lasting relationships with our customers, business partners and employees.

ABOUT YOU

We want someone who enjoys working in a fun atmosphere, riding outside on beautiful days, and interacting with people from around the world. We are looking for someone who will embody being a great tour leader and informative friend in Sydney. We want a colleague who will work hard and have a good time doing it!

Bonza is looking for energetic Guides who can demonstrate the following qualities:

• Positive, fun-loving attitude, while consistently performing at a high level
• Flexibility to work in a dynamic, small business environment
• Excellent communicator, composed, and able to think on your feet
• Ability to learn from experiences and apply that knowledge to future actions and decisions
• Ability to adapt communication style to different audiences and relate to any type of person
• General creativity and ability to come up with new ideas and solve problems on the spot
• Ability to study and recall large amounts of trivia and historical facts
• Enjoys working outdoors year-round and meeting people from various countries and cultures
• Confident and comfortable riding a bike
• 1-2 years of experience in tourism, hospitality, restaurants, retail, or other customer service role nice to have, but not required

ABOUT THE ROLE
Bicycle Tour & Experience Guides (Guides) ensure guests have a fun, memorable, and entertaining end-to-end experience. Guides achieve this by engaging customers from the moment they are deciding on Bonza Bike Tours, during the in-person experience, and through to the post-experience follow up.

Physical Condition
Applicants should be capable of cycling 15-35 km per day (1 to 2 tours) with a 5 kg backpack, along with other physical requirements necessary to assist tour guests (loading/carrying bikes, etc.). Maximum lift required is about 25 kg.

APPLICATION INFORMATION
Please forward resumes to “Manager” at service@bonzabiketours.com and include the following information:

• a brief description of why you want to be a Bonza Tour and Experience Guide
• your general availability/schedule for at least the next 6 months
• CV with contact information